Pardon the Interruption … From Adaptation into Engagement by Luis Suarez #soccnx

A couple of months back you would remember how I put together a blog post over here on an upcoming business trip I was about to embark on heading to Prague, by mid-June, to speak a couple of times at the Social Connections VI event (#soccnx). A few of you have asked me over the … Continue reading Pardon the Interruption … From Adaptation into Engagement by Luis Suarez #soccnx

Social Connections VI – From Adoption to Adaptation, from Enablement into Engagement, while #WOLWeek Kicks Off

My goodness! Can you believe it’s now a bit over 5 months since I left IBM and moved on to my next adventure as a trusted advisor around Social Business and Digital Transformation? Yes, I know, me neither! It’s just gone so fast it’s been a bit of a challenge keeping up with the pace … Continue reading Social Connections VI – From Adoption to Adaptation, from Enablement into Engagement, while #WOLWeek Kicks Off

How the Client Experience Defines the New ROI of Social Business – Finally, A New KPI in the Making

If you have been reading this blog for a little while now, you would notice how there is a certain topic that keeps coming back time and time again, as one of my main key focus areas I have always felt would help advance our overall efforts of pushing the boundaries of our various different … Continue reading How the Client Experience Defines the New ROI of Social Business – Finally, A New KPI in the Making